Knuttel Gallery December 2003 to February 2004

1. Q: What are the gallery opening hours?

A: 9:00am-6:30pm Monday-Saturday.
Sunday and bank holiday 11:00am-6:00pm

2. Q: Is there a sale or discount day at the Green Gallery?

A: We do not have a sale or discount day at the gallery. If there is a painting you desire but you cannot afford it, you may email a request for a reduction. We will check with the artist to see if this might be possible.

3. Q: What is the process of buying paintings online?

A: You can order a piece of art directly on line by navigating to the painting you desire and clicking on ADD TO CART or BUY IT NOW{brings you directly to checkout)

Some of our items, especially prints, will have a drop down menu for different sizes. Please select this and make your choice.

4. Q: If i buy a painting in the Green Gallery, but I need mail service(shipping), can I pay half of deposit in advance?

A: Unfortunately we require full payment up front prior to shipping.

5. Q: When I buy a painting or print at the gallery or online, do I have to pay for the postage if i need them shipped abroad?

A: Yes. We can quote you at the gallery or If you order online there is an aoutmatic calculation. If you order a piece of art over €1,000 the shipping is free World Wide.

6. Q: Do the gallery supply a service to bring paintings to my home for selection on-site?

A: Yes we can offer this service to you. Depending on distance the date and time will vary. Our dedicated staff will be delighted to indeavour to assist you in selecting the right piece for your home.

7. Q: After purchasing a painting, may I leave it with the gallery if I cannot pick it up straight away?

A: Yes indeed you may. We will keep your artwork safely in storage for you until you are ready to collect.

8. Q: If I buy a painting or any products from The Green Gallery, is there any maintenance service?

A: Not as such. Though should you need advice or assistance with hanging or advise on picture care please feel free to ask. We will help you any way we can.

9. Q: I am an artist, can I display my paintings in the Green Gallery?

A: We are here almost 30 years and over the years we have accumulated a large collection of artists to our liking. Unfortunately we are not is a position to be able to select new artists. We thank you for your understanding.

10. Q. What is the galleries return policy?
A: THERE IS A RETURN POLICY IN PLACE FOR ONLINE SALES (distant selling) ONLY

If you’re not completely happy with your artwork, you have 14 days from the date you received the piece to request a replacement or refund. You’ll need to adhere to the following:

• The artwork must  arrive back to the gallery within 14 days of the date you received it including weekends.
• example:
• Purchase is received on Monday 16th. Item must arrive back at the gallery on or before the 30th
• The artwork must be well packaged and in the same condition as it was received

Gift cards are non-returnable.:

Only regular priced items may be refunded, unfortunately specially commissioned pieces and sale items cannot be refunded.

11. Q Can I make an exchange?
If you need to exchange a painting or print for a similar priced painting or print please email  info@greengallery.ie and send your painting or print to:

The address for returns or exchanges is:

The Green Gallery. Top Floor. St Stephens Green Ctr., Dublin, Ireland D02 H799

Shipping:
You will be responsible for paying for your own shipping costs for returning your painting or print.

12. Q: Can I change the frame on a painting if I do not like it?
A: A frame may be changed on a painting at no extra cost to the buyer as long as the new frame is of a similar value to the already fitted one.

Should the buyer wish for a more substantial larger or extra later of frame then the gallery would quote the difference

13. Q: If a painting does not already have a frame can I get one added? How much extra will this cost?

A:Should a painting not already have a frame and the buyer desires one, we will advise as to what frame will suit and give a quotation as reasonable as possible.